Frequently Asked Questions
What is CLINIC Dash?
Clinic Dash is a game in the time-management genre in which you, the player, run a clinic.
Under your wise guidance, our heroes, nurse Rachel and Dr. Tim, hope to realize their dream and help the sick around the world, with your help along the way, of course.
There are several locations in the game, and the clinics are located all over the world. Each clinic has unique areas that add variety to the gameplay. In each clinic, the player must complete a certain number of levels in order to advance to the next hospital.
You will have patients visiting your clinics, and your task is to admit and treat them. You will receive coins for each procedure you perform on each patient. Each patient has a patience timer, and you will need to attend to them before that timer expires. If the procedure is performed while the patience timer is lit green, you will receive a like and a tip.
There are several types of levels in the game. They vary in different goals, for example: collecting the right amount of coins or fulfilling the desire of patients to lie in the right area of the hospital.
The game also offers you upgrades for equipment. Using them will help you reach your level goal faster and much easier.
How to play?
Each level has the following gameplay items:
A clinic that is divided into areas of activity
A limited amount of patients and their wishes
Procedures and various medications that are created in areas of activity and may require time to create them
In the upper left corner, you have the level goal and the number of expected patients
The pop-up above any patient shows what they want at the moment
The patience of every patient will gradually go down and can reach the red zone of the patience timer or even end altogether. When the patient’s wish gets fulfilled, the timer will disappear. If the patient has a new wish, a new timer will appear.
If you pet the cat, the patience of all patients will reset, and the player will receive one coin.
Before leaving the clinic, each patient gets out of bed and pays for their treatment.
If you don't complete the level goal, you will lose a life, and the coins received at the level will be reduced.
Bonuses and Boosters
If completing a level seems too difficult, the game offers you special boosters and bonuses.
Boosters can be activated before starting a level, and they will be active throughout the whole level.
Bonuses can be used during the level to initiate special actions and reach the level goal faster.
Here is a brief description of each bonus and booster:
Superhero Costume
The Superhero Costume booster gives your staff superhero costumes that allow them to fly all over the map, which significantly reduces the time of moving between all areas.
Cleaner Drone
The smart janitor drone will help you clean the beds. It will automatically make every bed throughout the whole level.
Quick work
This booster speeds up all your actions, making you twice as fast. This doubles your speed while you're cleaning the bed and making treatments! Also, it speeds up your Cleaner Drone for the whole level.
Instant Service
This bonus will meet all wishes of all patients in one click.
Clean Slate
This bonus will clean all beds in an instant. All unoccupied beds will also become clean and ready for new patients.
Level Goals
Coins
At this level, the player has to get a specified amount of coins. When playing towards this level goal, the player receives coins for each procedure made when the patience timers of patients are in the green zones, when each patient is lying on the desired bed and you also get a coin for each pet of the cat when its patience timer is green.
VIP patients give double tips.
Likes
At this level, the player has to gain a specified amount of likes. When playing towards this level goal, likes can be obtained for any action performed when the patience timers of the patients are in the green zones.
VIP patients give not one but two likes for each action performed when their patience timers are in the gold zones.
Smiles
At this level, the player has to get a specified amount of smileys. When playing towards this level goal, each smiley can be obtained only by fully serving the patient whose patience timer is in the green zone.
SERVE THE patients
At this level, the player has to serve a specified number of guests. When playing towards this level goal, you can give orders to visitors whose patience timers are in the red zones.
Right Colors
At this level, the player has to place a specified amount of patients at their desired bed color. When playing towards this level goal, patients whose patience timers are in the red zones can also be served.
Additional level objectives
In addition to the main goal, the player must complete such additional objectives.
Levels against the clock
In addition to the main goal, the player must complete such a level during a specified time. When playing such levels, the patients flow in an endless stream. Lost patients and their requests will not be punished.
DO NOT MISS A PATIENT
In addition to the main goal, the player has to invite every patient to a free bed to prevent them from leaving.
DO NOT MISS A request
In addition to the main goal, the player must fulfill every request and wish of every patient.
Upgrades Shop
The player can buy upgrades for equipment.
Purchasing upgrades will allow players to get more coins on levels, increase the speed of procedures, as well as prolong patients waiting times.
Cat Zen
The player meets a nice cat very early in the game. This cat can help the player pass the levels with a special ability called Cat Zen.
Every time the player pets the cat, a calmness scale visible in the lower right corner is filled.
If you pet the cat when its patience timer is green, the calmness scale will fill much faster. In addition to that, the player will receive one coin.
You can activate the "Cat Zen" ability when the scale has been filled.
Cat Zen also allows to calm down patients and reset all of their patience timers by half.
Tournaments
From time to time, there are events in the game where players compete against each other.
Players need to score points according to the rules of the tournament they are competing in.
The rules for scoring points can always be found on the tournament help page ( “?” button).
In tournaments, players compete against competitors from the same league as the player.
Access to competitions will be open as soon as at the first location.
Competition groups are made up of randomly selected players.
You can view your ranking place by clicking the event icon on the left side of the screen.
You’ll receive your tournament award after the completion of the event and the final tally of the results.
The final award depends on your ranking and competitive league (e.g., Wooden or Gold).
Competitive Leagues
Leagues are an integral part of competitive events that allow you an opportunity to win more valuable prizes!
The Wooden League is the lowest league; it's where all our players start!
Compete in tournaments regularly, and you'll get to the highest league, where players get the biggest rewards.
Rewards depend on your place in the standings and your league - rank high among the top league players to move up to the next one and win even more rewards!
IMPORTANT:
The ranks you need to move up the league are marked with that league's icon.
If you rank low in a competition, you may lose your current league position and drop to your previous league. This is also indicated by an icon.
Piggy Bank
Play and get rubies and coins in your piggy bank!
Rubies and coins will go into your piggy bank for every level you play.
The piggy bank will be replenished both if you win or lose a level. However,if you win, the piggy bank will fill significantly faster.
As soon as a certain number of rubies is accumulated, you will have the opportunity to buy and open the piggy bank. But you also can continue to save and open the piggy bank later to maximize the benefit of the purchase.
You can always see the number of coins and rubies in your piggy bank by looking at its icon on the right side of the screen.
Returning to previous clinics
You can always go back to previous clinics and continue to complete levels there. This will help you earn extra coins, bonuses, and even rubies.
But note that to open a new clinic, you need to complete the levels in the newest opened clinic.
Can't pass a level
All levels have been thoroughly tested and can be passed without using bonuses and boosters. Some levels are difficult to complete, but you'll get through them! 💪
Here are our tips:
Familiarize yourself with the assignment before starting the level and follow your objectives for your assignment first.
Plan your routes. Plan your routes as efficiently as possible, trying to do as much as you can along the way.
Don't forget the pet! More often than not, petting your pet in time can be more important than fulfilling requests to an impatient patient.
Don't forget to upgrade your clinic!
Sometimes you may simply not have enough coins to complete a level goal. To upgrade this, it's worth improving the equipment that brings coins.
And if you can't keep up with the wishes, it's worth paying attention to improving the speed of the equipment. The faster the procedure is done, the more time you will have for other things.
Take advantage of the boosters! If all of the above tips are performed, and the level still seems to you as the most difficult one, you can always use bonuses or boosters to ease the gameplay.
Saving game progress
Your game progress is saved automatically if your device is connected to the internet, so don't worry.
It won't be lost even if you reinstall the game!
You can also save your progress using your Facebook or Apple ID (iOS 13.0 or higher). Here’s how:
Go to the game Settings ⚙️.
Tap Save Progress.
Log into your desired account.
If you’re having trouble, please get in touch with our Customer Support. We’re happy to help!
IMPORTANT:
Make sure you have a stable internet connection
If you’ve lost progress, please check our lost progress article.
If you change your device and want to continue playing, make sure your game was connected to your account (Facebook*, Apple ID) on your previous device for automatic progress transfer.
* Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. In such cases, we comply with local laws and regulations.
Loss of progress
Have you lost your game progress? We're here to help!
Here's what you should do:
Restart your device and reinstall the game
Connect the game to your previously used Facebook Account (or Apple ID), which was used before.
If the progress has not been restored after these actions, please contact our support team with the following information:
The reason you lost your progress (e.g., updating the game, transferring your progress to a new device)
Your approximate progress in the game (e.g., Santa Lucia Hospital)
If you made purchases, send a copy of the receipt with the transaction number on it (for example, GPA.1234-1234-1234-12345).
This information will help greatly when it comes to restoring your progress.
PLEASE NOTE:
Make sure to check out our article on saving your progress.
We're unable to help unless we have sufficient information about your game.
Make sure you have a stable internet connection and that your device meets system requirements.
Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. In such cases, we comply with local laws and regulations.
How to change the game language?
You can enjoy the game in different languages.
It is easy to change the language if you accidentally set a different one.
Just follow these steps:
Go to Game Settings ⚙️
Click on the globe icon 🌐
In the window that appears, select the desired language.
Enjoy the game! If the problem persists, don't hesitate to get in touch with our Technical Support.
Start the game over
Want to relive your adventure again?
Here's what you should do:
Go to Settings ⚙️
Click Information
Delete account
PLEASE NOTE:
You can also play on another device to start from the beginning!
If the game on your current device is connected to a Facebook account or Apple ID, avoid connecting your other device to the same account, or your progress may sync!
I can't connect my game to Facebook
If the game won't connect to Facebook, follow these steps:
Make sure your internet connection is stable 📡
Check that your username and password are correct 🔐
Reinstall the Facebook app and log out of your Facebook account in all browsers installed on your device (Chrome, Safari, etc.).
Restart your device and reconnect to Facebook in the game settings ⚙️
For iOS devices:
Open Facebook Settings (the app or website version).
Allow Facebook to sign in to third-party sites and applications (Settings-> Apps and Websites-> tap on the Edit button in the Apps, Websites and Games section-> turn this setting on).
For devices with iOS versions below 14.0, reset your advertising identifier (go to device Settings -> Privacy -> Advertising -> Reset Advertising Identifier).
For devices with iOS version 14.0 and above, limit tracking requests (go to device Settings->Privacy->Tracking).
Uninstall the Facebook app.
Open your browser -> open your Facebook account page -> log into your account.
Reconnect to Facebook in the game settings ⚙️
For Android devices:
Go to device Settings-> Accounts.
Tap Facebook -> Remove.
Open Facebook Settings (using the mobile app or website version).
Allow Facebook to sign in to third-party sites and applications (Settings-> Apps and Websites-> tap on the Edit button in the Apps, Websites and Games section-> turn this setting on).
Remove the game from the list of applications on Facebook.
Reconnect to Facebook in the game settings ⚙️
Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. In such cases, we comply with local laws and regulations.
Transferring game progress to a new device
You can transfer your progress between devices by connecting the game on your new device to the same Facebook or Apple ID used on your first device.
To do this, please follow the steps below:
Using Facebook:
Install the game from the store on your new device.
Connect the newly installed game to the same Facebook account used on your old device.
Using your Apple ID (devices must have iOS 13.0 or higher):
Install the game from the App Store on your new device.
Connect the newly installed game to the same Apple ID used on your old device.
Why does my connection keep dropping?
If you're having connection problems while playing, follow these steps:
Make sure you're connected to a network, and your connection is stable. Please note that networks may overload or malfunction, especially during evening hours. This may affect the speed and quality of your connection, regardless of what the indicator says 📡
If you're using mobile internet, try switching to Wi-Fi. We recommend using Wi-Fi or 4G/5G as they offer a better connection.
Try restarting your device and reloading the game.
If these steps don't help, open another app to check your connection.
If the problem persists, it is most likely related to your internet connection rather than the game. In this case, we recommend contacting your internet provider.
How to avoid technical problems in the game?
We've collected some time-saving tips and tricks to help you avoid common technical issues while playing the game.
Just follow these steps:
Only install game from official application stores and avoid unofficial sources, e.g., emulators or jailbreaks.
Check that your device meets system requirements.
Don't cheat, and don't encourage others to do so - let's play fair.
If you're using mobile internet, try switching to Wi-Fi. We recommend using Wi-Fi or 4G/5G as they offer a better connection.
During levels, avoid leaving the game to take a call or switching to another app - your recent actions may not be saved.
Before selling or giving your device to another person, fully disconnect the game from your social media accounts and transfer your game progress to another device. Our Customer Support can help you with this - submit a report.
Make sure your device time and date settings are correct.
If you do experience a technical issue, please get in touch with our Customer Support. We’re always happy to help!
Happy gaming!
All sound effects are gone
If the sound has disappeared from your game, these steps should help:
Check the game settings to make sure sounds and music are turned on
Restart your device and reopen the game
If the sound is still missing, try this:
Make sure your device is not muted, and the volume is high enough.
Try plugging in and unplugging your headphones
Make sure your music player is turned off.
If this doesn't help, open another app to check that the sound is generally working. If this issue reoccurs in other apps, we recommend contacting your device manufacturer.
If the sound is only affected in game, please send a report with a video to our support team.
My purchase did not appear in the game
The first thing to check is the internet connection. It must be stable enough to add your purchase to the game. If the connection was interrupted during or immediately after the purchase, restart the device, log back into the game and check if the purchase has arrived.
If your purchase still doesn’t appear, please get in touch with us. In your request, please specify the following:
The name of purchase (e.g., "Winter Offer, Bank slot 1…").
Whether it was a standard offer or a promotional purchase.
The approximate date and time the purchase was made.
A copy of the receipt or a screenshot of the purchase history. The check is sent after some time to the email of the account from which the purchase was made.
Please note that screenshots of an SMS from a bank, mobile operator or banking application are not proof of purchase.
⚠️ IMPORTANT: Without a receipt or screenshot of your purchase history, we will not be able to help you properly.
⚠️ More information about the purchase history can be found in the user support section of the app store websites:
I cannot make a purchase in the game
If you have previously made purchases in the game or other applications, the problem may be caused by the following:
Internet connection failure. Shopping requires a stable Internet connection. We recommend using a Wi-Fi connection or at least 3G/4G mobile internet.
Temporary malfunction in the app store. All purchases in the game are processed by the store from which it was downloaded. It is possible that the store is now overloaded and can not process your purchase. Try waiting a few minutes and pay again.
The store application on your device is malfunctioning. Rebooting your device often solves these problems. If restarting does not help, please check your store's instructions.
If you have not yet made purchases in the game or other apps, the cause of the problem may be:
Incorrect payment information. Try deleting your current payment method and re-entering your payment details.
The payment method you selected is not supported. The payment method you want to use may not be supported by the store. You can see the available payment methods list in your app store's corresponding support sections.
⚠️ IMPORTANT:
Please note that all purchases are handled directly by your app store. Please contact their support team directly if the suggestions above do not help.
Is it possible to pass the game without making purchases?
Of course, game is free for all our users: it is possible to pass any level in the game without spending real money.
You can use in-game purchases and buy rubies or boosters to make the game easier for yourself.
However, it is not necessary - you can also win them in-game events, in daily bonuses, or get them as a reward.